Susan joined the reception team in Nov 2006. Susan was first known to Julia 23 years ago when she was first employed as a nanny. Once the children were all grown up she decided she didn’t want to leave and join another family, and as she had already more than proven herself on reception she came to work here on a regular basis. She enjoys working here and getting to know all of our clients, often going above and beyond to help them out.


Tom first came to the surgery to carry out a work experience placement in May 2013. He enjoyed it so much and showed such a keen interest that we asked him to come back and join our reception team! So after completing an NVQ in Animal Care he did just that! Tom is very friendly and has a passion for any creature, as long as it doesn’t have more than four legs! He is often helping out our clients, even fixing the odd car tyre outside!


Sarah is Julia’s daughter and does a mixture of jobs. Her main role is working in the office and stocking the pet shop with lots of fun pet accessories! However she also does a lot of reception work and is always popping down for cuddles with the inpatients. Her main interest is in conservation of wild animals and she works several days a week at Howletts Zoo in Kent. When she’s not there working with the primates she is happy here with all the cats, dogs and other small furries.


Marsha has recently joined us after years of experience at Celia Hammond. You will find her on reception most days greeting animals and owners with a happy and positive attitude. Give Marsha a problem and she’ll keep going until she solves it although luckily we don’t have many problems at LLV.


Our newest member of the team also has years of experience on reception and a passion for animals especially dogs. You will find her on one of the front desks 4 days a week looking forward to having a cuddle or stroke with our canine clients but also fussing over the other furries.


Ruth is our office administrator but you’ll also meet her on reception one day each week. Before she joined us, Ruth worked in Education for 17 years and we hope her specialty of IT in a large secondary school will assist her in this ‘behind the scenes’ role in the back room.